Last updated: September 19, 2022

PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USING VisaHQ

BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO VisaHQ YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaHQ may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Visa, Passport, Schengen, and Consultation Refund Policy. If you cancel the service you may be entitled to a refund.

If your passport and/or other supporting documents were received by VisaHQ and have already been submitted by VisaHQ for processing at the time of cancellation you will not receive any refund. If your passport and/or other supporting documents were received by VisaHQ and have not already been submitted by VisaHQ for processing at the time of cancellation you will receive a refund for the Embassy or U.S. Department of State fee only. If you have not shipped your passport and other supporting documents and wish to cancel, you will receive a partial refund (equal to the difference of any fees paid and/or a $25-$50 processing charge).

If you wish to cancel the service for an electronic(digital) visa, Schengen consultation, and simplified consultation, a partial refund (equal to the difference of any fees paid and/or a $25 processing charge) will apply.

In certain cases, VisaHQ may issue a store credit applicable to future applications submitted through VisaHQ. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

You may cancel by calling or emailing our support lines. All refunds can only be processed back to the same payment used. Notwithstanding the foregoing, VisaHQ cannot process refunds for payments over 3 months old under any circumstances.

Please refer to our Refund Policy Parameters for a precise breakdown of refunds.

Processing time. Processing time for visas and passports quoted by VisaHQ are approximate and based on processing times provided by Consulates and the Department of State under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents are delivered to VisaHQ for "Same Day" and "Next Day" processing options. For other processing options processing time should be calculated starting the day after submission of the documents to the embassy or the Department of State. Consulates and/or the US Department of State may request additional documents and may delay and/or deny processing at their discretion without further explanations. VisaHQ will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.

Fees and Payments. You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by VisaHQ or by any other vendor or service provider through VisaHQ. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice.

Shipping. VisaHQ uses FedEx for all its shipping needs unless instructed otherwise. VisaHQ uses standard envelopes and other standard packing materials provided by FedEx or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. VisaHQ is not responsible for any damage or loss that occurs while the product is in client's possession or in transit. VisaHQ strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. VisaHQ is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. VisaHQ cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.

Service description. VisaHQ does its best to correctly describe all services that appear on the website. However, VisaHQ does not warrant that all the statements, definitions, and descriptions are most current, complete, accurate, and error free. Consulates often change their requirements and fees without prior warning and changes can take effect immediately. In an event, shall any description of service or any information on our site become outdated or inaccurate, you agree to hold VisaHQ harmless. You will not hold VisaHQ responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the VisaHQ website.

Service. Requirements and fees related to the processing of passports and visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular and U.S. Passport Agency officials may request additional documentation at their discretion. They may also decline issuance of travel documents, visa, or passport without disclosing the reason for denial. Processing time for visas and passports quoted by VisaHQ are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. VisaHQ will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. VisaHQ reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Privacy. Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications. By using this site and our services you give VisaHQ your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.

Security. By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.

Intellectual Property. This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the U.S. and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on VisaHQ, are the sole property of VisaHQ and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of VisaHQ. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. VisaHQ is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.

Copyrights and Trademarks compliance. VisaHQ takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold VisaHQ free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify VisaHQ of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow VisaHQ enough time to investigate and respond to any such infringement or accusation before taking any legal action.

Indemnification. You shall indemnify, hold and save harmless, and defend at your own expense VisaHQ, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

Termination. You agree that VisaHQ shall have the right to terminate your ability to access this site at any time without notice and you that will not hold VisaHQ responsible or liable for any damages whatsoever. VisaHQ reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Links. This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use. This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF VisaHQ.

Disclaimer. All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall VisaHQ be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. VisaHQ hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, VisaHQ, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from non-performance. VisaHQ does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Entire Agreement. This agreement along with the Privacy Statement constitute the entire agreement between you and VisaHQ and supersedes any and all prior agreements, statements or representations regarding VisaHQ. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Virginia, USA.
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It is the policy of VisaHQ to protect and preserve the privacy of its users and customers, and the confidentiality of the information they provide, subject to conditions described below. To demonstrate our commitment to privacy we encourage all of our current and prospective users to read this Privacy Statement carefully before using the system.
This privacy statement discloses what information we gather, how we use it, and how to correct or change it. It is our intention to give you as much control as possible over your privacy in regard to your Information. Be assured that we will not disclose personal Information to third parties without your consent. By using our site, you agree to the terms of the Terms and Conditions and our Privacy Statement. VisaHQ reserves the right to expand and/or modify this Statement at any time.

1. Security. VisaHQ is committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. Our security certificate has been verified by Comodo Group (USA), using the best commercially available encryption on the Internet. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered.

2. Information. We take measures to ensure that the information you provide is recorded accurately and completely. We provide you with access to your personal information at all times for correcting or modifying that information where appropriate.

  1. Information Collected from/about Customers is used exclusively for the purpose of providing better service. It is never released to third parties except when expressly permitted by the customer. Any information you provide is completely confidential and will be protected from unauthorized use. Notwithstanding the foregoing, in the event we receive a subpoena or other valid legal process requesting information or other materials you have provided to VisaHQ, VisaHQ will respond to such subpoena or other legal process by providing the information or materials requested.
  2. Financial Transactions. Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and is used only to complete the appropriate transactions.
  3. Cookies. VisaHQ uses cookies to recognize our clients when they visit our site. That allows us to customize their experience on our web site. You may need to have cookies "turned on" or enabled in the browser you use in order to register. But if you choose to disable cookies you still will be able to navigate the site. Cookies do not store any personal information. All the information is entirely confidential and is never sold or seen outside of the company. VisaHQ may display links or advertisement of /to other sites and companies that may also use cookies. In such cases, VisaHQ cannot be held responsible for any and all information that these parties collect through the use of cookies. You are hereby advised to familiarize yourself with privacy policies and information sharing standards of these sites as they may be different from VisaHQ's policies and standards.
  4. System information. VisaHQ reserves the right to collect and store such information as IP address, browser type or operating system type. All the information is highly confidential and will be used exclusively for system administration purposes. This information helps diagnose problems, monitor traffic and site usage.
  5. Email.VisaHQ uses email to notify our members or clients about changes in the status of their applications, changes in the database, on our web site, or when new services or features are added. As part of the service, VisaHQ may send emails notifications whenever there are special discounts, new products added, or new features developed. VisaHQ uses email to notify our members or clients about changes in the status of their applications, changes in the database, on our web site, or when new services or features are added. As part of the service, VisaHQ may send emails notifications whenever there are special discounts, new products added, or new features developed. Our email list is confidential and is never sold or given to third parties.
  6. Change or Modify Your Information. You can change or modify your profile at any time by using your customer ID (login) and password. This approach guaranties safety of your information. Please immediately report any unauthorized use of your customer ID (login) / password or computer equipment. VisaHQ is not responsible for any damage, loss or change of information resulting from an unauthorized use of your customer ID (login) /password or computer equipment.
3. How we use the information. We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide. We collect various information relating to your purchase, use and/or interactions with our Services. We use this information to:
  • Improve and optimize the operation and performance of our Services (again, including our online application)
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  • Detect and prevent fraud and abuse of our Services and systems
  • Collecting aggregate statistics about use of the Services
  • Understand and analyse how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
  • Processing credit card payments
  • Serving advertisements
  • Conducting contests or surveys
  • Performing analysis of our Services and customers demographics
  • Communicating with you, such as by way email or survey delivery
  • Customer relationship management
  • Collecting and managing customer reviews, feedback, surveys
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

 4. Disclaimer. Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall VisaHQ be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. VisaHQ hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, VisaHQ, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. VisaHQ contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such web sites.

5. Summary. By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our Terms and Conditions . You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of VisaHQ. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.